crownph is committed to protecting your personal data. This Privacy Policy explains what we collect, why we collect it, and how we keep it safe — in plain language you can actually understand.
Your Privacy Matters to crownph: This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). By using the crownph platform, you acknowledge that you have read and understood this Privacy Policy.
crownph ("crownph," "we," "us," or "our") operates the online gaming platform accessible at crownph.app (the "Platform"). As a PAGCOR-regulated online casino serving Filipino players across the Philippines — from Metro Manila and Cebu to Davao and beyond — crownph handles personal data responsibly and transparently.
This Privacy Policy describes how crownph collects, uses, stores, shares, and protects the personal information you provide when you register, play, transact, or otherwise interact with the Platform. It also explains the rights you have over your personal data and how you can exercise them.
This Policy applies to all users of the crownph Platform, including registered players, visitors who browse without registering, and any person who contacts crownph's support team. It applies to personal data collected through the website, mobile platform, live chat, email, and any other channel through which you interact with crownph.
crownph is the data controller responsible for the personal data collected through the Platform. As data controller, crownph determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 and all applicable regulations.
crownph has designated a Data Protection Officer (DPO) who is responsible for overseeing data protection strategy and implementation, and for ensuring compliance with applicable data privacy laws. Contact details for the DPO are provided in Section 14 of this Policy.
crownph collects personal data that is necessary for the provision of its services, compliance with legal and regulatory obligations, and the improvement of the Platform. The categories of personal data we collect include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Registration form, KYC verification |
| Contact Data | Mobile number, email address, residential address | Registration form, account settings |
| Financial Data | GCash number, PayMaya/Maya account, bank account details, debit card details, transaction history | Cashier / payment processing |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Platform activity logs |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Automatic collection via cookies and server logs |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support interactions |
| Verification Data | Copies of government-issued IDs, selfies for identity verification, proof of address documents | KYC / AML compliance process |
crownph does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect information about your religious beliefs, political opinions, or health status unless specifically required by applicable law.
crownph uses the personal data it collects for the following purposes:
crownph does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have given explicit consent.
Under the Philippine Data Privacy Act of 2012, crownph processes your personal data on the following legal bases:
crownph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Third-Party Contracts: All third parties with whom crownph shares personal data are required to process that data only for the specified purpose, to maintain appropriate security measures, and to comply with applicable Philippine data privacy laws. crownph does not authorize third parties to use your personal data for their own independent purposes.
crownph uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, no opt-out is available as they are required for the Platform to operate.
crownph retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:
When personal data is no longer required, crownph will securely delete or anonymize it in accordance with its data disposal procedures.
crownph implements appropriate technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While crownph takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. crownph cannot guarantee absolute security, and you use the Platform at your own risk in this regard. You are responsible for keeping your login credentials confidential.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by crownph. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
Request a copy of the personal data crownph holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data held about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Request that crownph restrict the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
Withdraw consent for processing activities based on consent at any time, without affecting the lawfulness of prior processing.
Lodge a complaint with the National Privacy Commission (NPC) if you believe crownph has not handled your personal data in accordance with applicable law.
crownph will respond to all data privacy rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you. crownph will not charge a fee for handling rights requests unless they are manifestly unfounded or excessive.
The crownph Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. crownph does not knowingly collect personal data from persons under the age of 21.
If crownph discovers or is notified that it has inadvertently collected personal data from a person under 21 years of age, it will immediately suspend the relevant account, delete the personal data in question, and take appropriate steps to prevent recurrence. Any funds or winnings associated with an underage account will be handled in accordance with PAGCOR regulations.
If you are a parent or guardian and believe that your child has registered on the crownph Platform, please contact our support team immediately using the details in Section 14.
crownph primarily stores and processes personal data within the Philippines. In certain circumstances — such as where crownph engages international game software providers, cloud infrastructure providers, or KYC verification services — your personal data may be transferred to and processed in countries outside the Philippines.
Where such cross-border transfers occur, crownph ensures that appropriate safeguards are in place to protect your personal data, including:
By using the crownph Platform, you acknowledge and consent to the transfer of your personal data outside the Philippines where necessary for the provision of crownph's services, subject to the safeguards described above.
crownph may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, crownph will notify registered players via the email address associated with their account or through a prominent notice on the Platform prior to the changes taking effect.
The "Last updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how crownph protects your personal data. Your continued use of the Platform following the publication of any update constitutes your acknowledgment of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or crownph's handling of your personal data, please contact our Data Protection Officer through the following channels:
If you are not satisfied with crownph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC's complaint process is available through official Philippine government channels.
Our Privacy Commitments
Privacy isn't just a legal checkbox for crownph — it's a core part of how we build trust with Filipino players every single day.
crownph's data practices are fully aligned with the Philippine Data Privacy Act of 2012 and the implementing rules of the National Privacy Commission.
All data transmitted between your device and crownph is protected by TLS encryption. Sensitive stored data uses AES-256 — the same standard used by banks.
crownph does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays within the crownph ecosystem.
crownph has a designated Data Protection Officer who oversees all privacy matters and serves as your point of contact for any data-related concerns.
Access, correct, export, or request deletion of your personal data at any time. crownph respects all eight data subject rights under Philippine law.
In the unlikely event of a data breach, crownph's incident response plan ensures prompt notification to the NPC and affected players as required by law.
Play With Confidence
Now that you know how crownph handles your personal data, you can play with full confidence. Register your account, deposit via GCash or Maya, and enjoy a secure, PAGCOR-regulated gaming experience built for Filipino players.
21+ only. PAGCOR-regulated. Gambling is addictive — know when to stop.